This study highlights how service design methodologies and information visualization can contribute to identifying and solving critical societal issues.
Healthcare professionals perform their duties based on the Hippocratic Oath, handling the human body with great responsibility. However, despite the high likelihood that medical errors stem from systemic issues, the responsibility often falls on individual healthcare workers. This study was conducted based on this hypothesis.
Notably, among medical errors, misdiagnosis or surgical mistakes involving paired organs (such as the eyes, arms, legs, kidneys, lungs, and ears) occur at a disproportionately high rate. This observation sparked curiosity, leading to the initiation of this research.
Medical errors pose a serious issue, causing not only physical harm to patients but also significant psychological distress.
This study went beyond merely applying design methodologies; it uncovered that medical error issues are deeply intertwined with broader societal and political structures. This realization added meaningful depth to the research.
Additionally, through interviews with medical professionals, the study identified numerous lesser-known cases of medical errors and confirmed that such incidents continue to occur at a considerable frequency.
While there is strong interest in further research, the inherent confidentiality surrounding medical malpractice cases presents a major challenge, limiting accessibility to relevant data.
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